When customers expect fast delivery, many retailers default to the priciest service levels “just to be safe”, but this approach bleeds margin. A major North American retailer turned to nVision Global to redesign its use of parcel services, and the results paid off significantly.
The Challenge:
- Premium service levels are used habitually, even when not needed.
- Routing guides were inconsistent.
- Inactive accounts quietly racked up fees.
- No clear way to model General Rate Increase (GRI) impact before it hits budgets.
Our Approach:
- Routing guide redesign with smart service-level ladders.
- GRI sandboxing & bid support to negotiate from data, not guesses.
- Account hygiene training and inactive account closure.
- Rapid development tools include the GRI simulator, cartonization rules editor, and dashboard to track expedited use.
The Results:
- 24% reduction in premium services with no SLA misses.
- $900k projected annual avoidance.
- Historical late fees refunded; misuse credits recovered.
- Inactive accounts are closed permanently.
Why It Matters:
Competitors highlight similar wins, but what sets nVision Global apart is turning strategy into systems, custom tools that keep the savings sustainable.
Development Spotlight:
GRI impact simulator, DIM-sensitive packaging rules, and “expedite justification” workflow with leadership approvals.
Is your team shipping on autopilot? Let us show you the cost of “rush by default.”