The logistics industry thrives on buzzwords.
Artificial Intelligence. Automation. Machine Learning. Predictive Insights.
They’re everywhere, and they’ve changed the way we work. But in freight audit and payment (FBAP), there’s a reality that pure tech can’t overcome: AI alone can’t close the loop on disputes.
The Problem with AI-Only Freight Audit Providers
Some FBAP providers market themselves as AI-driven, promising that software will catch every overcharge, every missed discount, and every error without mentioning that it takes a human to provide an actual resolution.
While algorithms are brilliant at scanning massive datasets and spotting anomalies in milliseconds, they can’t resolve a dispute.
Here’s why:
- A flagged error still requires direct carrier communication from an experienced freight audit resolution provider.
- Supporting documentation needs to be compiled and delivered in the correct fashion.
- Disputes require negotiation, follow-up, and relationship management.
In the global shipping world, these conversations often happen across multiple time zones, in multiple languages, with carriers who operate in a different manner in each market. AI can’t navigate that complexity.
The nVision Global Advantage: AI Precision + People Everywhere You Need Them
At nVision Global, we’ve built a truly hybrid and advanced freight audit solution. We combine AI-powered invoice analysis with the hands-on expertise of logistics professionals based in our offices across North America, Europe, and Asia-Pacific.
Our global teams speak the languages your carriers speak and understand the nuances of regional shipping practices, which means disputes are handled faster, smoother, and with better results.
Here’s how it works:
- AI-Driven Audit: Every invoice is scanned for accuracy using advanced algorithms that catch discrepancies, hidden surcharges, and billing errors.
- Human-Led Resolution: Our local audit specialists contact carriers directly, using the correct language and during the right business hours, to resolve issues and recover funds.
This approach delivers speed, accuracy, and cultural fluency, a combination that ensures no opportunity for savings slips away.
Why This Matters for Your Bottom Line?
Without people on the ground, an unresolved claim in another country could sit for weeks or disappear altogether. Our blend of automation and global human expertise and experience ensures that flagged errors become recovered dollars, not lost opportunities.
Bottom line: In freight audit, AI is essential. But a truly global supply chain software & solutions provider, it’s the people, and where they’re located, that make the real difference.
Get in touch with your local nVision Global expert and see the difference today.