Empowering shippers with clarity, control, and measurable savings in a complex world of logistics
In today’s global economy, supply chain and logistics networks are under unprecedented pressure: rising costs, capacity constraints, regulatory uncertainty, and the constant need for agility and visibility. For companies managing shipments across multiple continents and modes, piecemeal systems and legacy processes are no longer adequate. That’s where a partner like nVision Global comes in, combining deep logistics domain expertise with advanced technology to deliver greater control, transparency, and cost savings.
We sat down with Luther Brown, Founder & Chief Executive Officer of nVision Global, to explore how the company is helping shippers transform their freight and logistics operations, the role of data and automation, and how organizations can stay ahead in a volatile market.
Luther, you’ve led nVision Global for many years. What is your overarching mission in today’s climate of global disruption?
“Our mission is simple but ambitious: to bring clarity and control to every link of the logistics network and deliver measurable savings for our customers. As supply chains become increasingly complex, companies need more than basic audit services or standalone technology. They need a partner that can bring both deep logistics experience and innovative technology to bear. At nVision Global, we live at that intersection.”
Under Brown’s leadership, nVision Global has grown into a global freight audit & payment (FBAP) specialist, also offering transportation management, analytics, and claims services. The company processes billions of dollars in freight spend annually, across thousands of transportation providers and 190+ countries.
Can you describe how nVision Global’s global footprint and operations give shippers an edge?
“One of the things we hear often is that the hidden cost or complexity of freight isn’t just in the shipment itself, it’s in how it’s billed, how it’s paid, how it is tracked, and how it interacts with multiple transportation providers, suppliers, and geographies. With processing centers and dedicated teams across more than a dozen countries in the Americas, Europe, the Middle East and Asia, we bring truly global coverage with regional understanding. That means language, regulatory regimes, local transportation provider practices and tax issues are all handled.”
This global reach and deep logistics-specialist staffing is a key differentiator. For example, the company’s audit process goes beyond simple checks: every invoice is processed through three separate freight-audit and rating engines, matched against negotiated contracts, validated for duplicates, surcharges, and classification accuracy.
Brown adds: “For our customers, the result is hundreds of millions of dollars in savings opportunities annually.” (nVision Global materials cite this level of savings year-over-year).
How does technology enable nVision Global to deliver this value, and how should shippers think differently about their freight spend?
“Logistics technology today is often fragmented, separate systems for TMS, audit, payment, claims, and analytics. At nVision Global, we believe you need a unified platform: one where shipment information, invoice data, rate data, carrier performance, real-time visibility, and analytics all converge. That’s how you turn freight from a cost center into a strategic asset.”
nVision Global offers its “Impact TMS” platform as a centralized system to plan and manage global shipments… combining data from shippers, suppliers, and transportation providers into one environment. Via this platform, shippers can book, rate, track, tender (or re-tender), analyse, and pay across all modes and geographies.
“One of our customers used our platform to overcome capacity constraints and supplier delays by leveraging real-time order and rate data, centralised online freight auctions, and logistics control. That network redesign and process optimisation saved the company over $2 million in the first year, mainly through avoided expedited freight costs.”
C2Q, your new Contract-to-Quote product seems to be making waves. Can you explain what it is, and why it matters?
“Certainly. The logistics market is changing rapidly. Static contracted rates are no longer enough. Shippers need flexibility to compare those contracted rates with dynamic market quotes so they can decide whether to send a load to a contracted carrier or to go to market via spot quotes or even reverse auctions. That’s where our new C2Q product comes in. It stands for Contract-to-Quote: enter the shipment details, rate against your negotiated pricing, send to non-contract transportation providers for live spot quotes or reverse auctions, and then compare them all in one place. So you can choose the best option in real time… based on current conditions rather than relying on aged static pricing.”
This kind of tool resonates in today’s volatile freight market, where spot market rates, capacity, and required flexibility are constantly shifting. By using analytics, market data, and automation, shippers gain visibility into live pricing alternatives and can make smarter decisions.
Per Luther Brown, “C2Q supports current market conditions with real-time quotes and bids that are all market-driven. It gives our customers the flexibility to choose the best option based on real-time conditions rather than static pricing.”
Many in the industry talk about automation, AI, and machine learning. How do you approach these technologies, and how do you balance automation with the human expertise required?
“We absolutely believe in automation and AI… they are essential. For example, our proprietary nSure AI engine uses advanced data capture and machine-learning models to extract thousands of invoice data points with more than 99% accuracy. But automation alone isn’t enough, especially in global logistics where non-standard invoices, handwritten documents, regional tax variants, and local transportation provider practices abound.”
nVision Global emphasises what it calls “automation + human oversight,” recognising that global freight audit involves local nuances of language, tax, contract terms, regulatory compliance, and transportation provider relationships.
“Automation makes things faster and scalable. Human logistics experts make it accurate and strategic. The strongest providers blend both seamlessly.”
Let’s talk about service. Many technology vendors offer software, but you emphasise that nVision Global delivers service as well. Why is that distinction important?
“Transportation is a service. You cannot treat it simply like buying a product. That’s why our philosophy is ‘built for service, not just software.’ We embed in the operational realities of our customers’ businesses their transportation providers, suppliers, vendor network, customs, claims issues, and regulatory burdens. Our solutions are designed specifically for the transportation environment, with teams who understand the day-to-day realities behind each shipment.”
This focus on service is especially evident in nVision Global’s Global Loss & Damage Claims services. For example, over the past two years, the claims team, with more than ten years of average experience per person, achieved an 87 % recovery rate and recovered more than $7 million in reimbursements.
“It’s not enough to process invoices and pay transportation providers. If something goes wrong, a loss, damage, delay… You need an experienced team that will pursue transportation provider liability, track performance, manage disputes, and recover value. That’s service.”
Finally, what would you say are the three core imperatives every shipper should embrace today to optimise freight and logistics spend?
“If I had to pick three, I’d say:
- Collect & normalise your data: Without clean, detailed shipment, invoice and rate data you cannot see what’s really happening. We encourage shippers to capture rich data across all modes, geographies and partners.
- Build visibility and real-time intelligence: It’s no longer good enough to close the books after the fact. You need dashboards, analytics, alerting, transportation provider scorecards and exception resolution in real time so you can react to what’s happening, not just retrospectively.
- Leverage dynamic pricing and continuous improvement: The market is not static. Use tools that let you compare contracted pricing vs spot vs reverse-auction in real time. Combine audit savings with process optimisation and transportation provider accountability, and you convert freight from a cost to a strategic lever.”
“At nVision Global, we believe the smartest companies will move beyond ‘least cost routing’ and instead embrace what I call ‘right cost and right service at the right moment.’ The companies that win tomorrow will not be those who are simply locked in the lowest rate but those who adapt their freight spend as market conditions change, hold transportation providers accountable, and optimise their network with clarity and agility.”
Closing thoughts
In an era when supply chain disruption, inflationary pressure, capacity volatility and regulatory complexity are the new normal, shippers cannot afford to rely on outdated systems, fragmented processes or purely manual auditing routines. nVision Global’s blend of global reach, deep logistics domain expertise, advanced technology and a service-centric mindset offers a strong value proposition.
For logistics professionals looking to gain control of freight spend, elevate visibility, ensure contract compliance, and turn data into action, the path is clear: a unified, data-driven, and service-embedded approach. As Luther Brown succinctly puts it: “When you can see the full picture, across shipments, transportation providers, vendors, contracts, you begin to manage your supply chain instead of simply reacting to it.”
About nVision Global
nVision Global is a leading provider of global freight invoice audit & payment, transportation management, business intelligence, and claims services. With operations spanning multiple continents and servicing some of the world’s largest shippers, nVision Global helps companies turn logistics cost and complexity into clarity, control, and competitive advantage.