We Process Freight Claims for All Modes of Transportation (Parcel, Air, Ocean, LTL, TL, etc.)

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Freight Claims Management

FULL SERVICE

Let us manage your company’s freight claims process utilizing our proprietary Claims Management software

Our claims team, on average, has 10 years of experience in freight claims processing and collection.
nVision Global’s experienced Claims team boasts an 87% collection rate, at speeds 35% faster than the freight claims industry standard.
Certified loss and damage Claims professionals are adept at addressing the most complicated and difficult freight claim challenges, which has resulted in more than $15.5 million in savings.
nVision Global Claims professionals provide their experience and expertise to assist the Transportation Consumer Protection Council.

SELF SERVICE

Manage your company’s claims process online with our cloud-based Claims Management software.

Easily file claims with just a few mouse clicks.
Quickly access and collaborate on claims across multiple users, departments, or locations.
Claims are funneled through your company’s designated Claims Manager to ensure compliance to your standards.
Manage claims based on type, status, location, provider, and other key factors.
Claims and supporting documents are safely stored in nVision’s Secure Claims database.
Extensive summary and detail reports are available in multiple formats.

Claims That We Process

LOSS & DAMAGE

A major issue that businesses face today is the Loss or Damage of their shipments while in transit.

SERVICE FAILURE

While you make every effort to choose the best transportation provider for your shipment, mistakes can happen. If you face a shipment service failure on the part of your transportation provider, nVision Global comes is their to help you recover the funds you paid for a service that was not provided.

OVERCHARGE

This service is designed for companies that wish to post audit freight bills after the payment has been made. nVision Global’s Claims software determines whether the bill has been overpaid and if so, you can submit an overcharge claim to the corresponding transportation provider for the estimated refund.

How the Claims Process Works

Receive

Receive Claim Information from Customer

Review

Information is reviewed for completion and accuracy

Entry

Claim is entered in to the nVision Global Application

Transfer

Claim is transferred to the Transportation provider for Evaluation and Processing

Collaborate

Collaborate with Transportation Provider to process the Claim until it is resolved

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